home contact us about us delivery & returns FAQs corporate clients
Santa Christmas Stocking
Personalised Christmas Stockings and more!
Shopping Basket
Your Shopping Basket
Items: 0 Total: £0.00
view basket
Christmas StockingsBow TiesCummerbund Sets
Home >
« Back

Delivery Details & Returns Information

Uk Delivery from just £2.50

Delivery to mainland United Kingdom addresses starts from just £2.50, and each additional item added to your shopping basket will add an extra £1.50 to your delivery total. All UK orders are dispatched by either first class royal mail or by courier.

We also offer a Special Delivery option at the checkout, but please contact us before using this service to make sure it applies to your order, as personalised stockings can take up to 21 days to be processed, although we do aim to make them as quickly as possible.

European Delivery from just £2.50

Delivery to all EU European addresses starts from just £2.50, and each additional item added to your shopping basket will add an extra £1.50 to your delivery total. European orders are dispatched via first class airmail unless otherwise stated.

Delivery times to Europe can vary, but generally we would ask that you wait 5-10 working days once your order has been dispatched before contacting us to ask its whereabouts. Personalised stockings can take up to 21 days to process before being dispatched.

Worldwide Delivery from just £8.00

Delivery to all other International destinations starts from £8.00, and each additional item added to your shopping basket will add an extra £2.50 to your delivery total. Our international orders are dispatched via first class royal mail Airsure.

Delivery to international destinations can take up to 15 working days, so please allow ample time before ordering from us. We can track all international orders once they have been dispatched and can provide the tracking number if requested.

Christmas stockings, particularly personalised stockings which have to be made to order, can take up to 21 days to be processed, although we endeavour to dispatch all orders promptly, and we will advise you as to how long your order will take to be made. Everything is handmade to order, and although we try to keep higher stock levels of the more popular items (particularly with some of the bow tie designs) we will need time to personalise your items when requested.

Orders are usually dispatched from Wednesday onwards as the studio is closed on Monday & Tuesday. If there is a deadline to be meet, perhaps for a birthday or other event, please email your request and we will do our best to ensure prompt delivery.

Small Packages are sent via Royal Mail using 1st Class Recorded Delivery for tree stockings, small padded stockings, and bow ties. A courier will be used for all other Christmas Stocking orders, and orders to the Scottish Highlands will be sent via Special Delivery. Each package will therefore need to be signed for and can be sent to a different delivery address (such as a work address) if it is easier for you.

Please note: Our courier has requested that customers provide a mobile telephone contact number when placing an order so that they can be contacted if they are not at home after a delivery attempt has been made.

If you have any questions regarding our delivery rates and dispatch times please do get in touch and we'll do all we can to help.

Cancelling or returning an order

If for any reason after you order you decide to cancel, you have 7 days from the date of placing the order to cancel under the Consumer Protection (Distance Selling) Regulations 2000 act. For this reason, when stockings are ordered to be personalised, the order will not be started until after the cooling off period, unless specifically requested to go ahead as an urgent order.

Guarantee and Returns Policy

At Fabricraft we want you to be delighted every time you shop with us. Our no quibble guarantee means that if for any reason you are unhappy with the item you have purchased, return it to us in a re-saleable condition within 7 days and we will issue a full refund. This does not affect your statutory rights. The exception to this rule are personalised stockings, which cannot be returned unless they have a fault.

Please wrap the package securely and post it at your expense to:

Fabricraft
Studio 14 Fairground Craft & Design Centre
Weyhill
Hampshire
United Kingdom
SP11 0QN

We strongly recommend that you obtain a free proof of posting from your Post Office. All costs incurred for returning any items to us are at your expense unless your order is faulty when received. Should any goods be damaged or faulty, please contact us on 01264 772 275 or alternatively you may email us.

Call Us
Delivery Options
We accept payments from all major credit and debit cards, as well as payments by PayPal. 100% secure payment processing provided by PayPal.
Payments Accepted
© Copyright 2008-2012 Fabricraft. All rights reserved.
Terms & Conditions | Site Map | Top